The new Handing Difficult Situations During COVID-19 and Beyond training program will assist employees and managers in dealing with customers that are not complying with current Provincial Health Orders or company policies; like wearing masks, ill-fitting masks, social distancing and questioning or not willing to give required tracing information.

Employees will learn how to identify and defuse difficult situations, explore the benefits of professionally handling difficult situations and develop strategies to manage behavior, defuse emotion and resolve difficult situations; information that will be useful to them during and long after COVID-19.

Handling Difficult Situations During COVID-19 and Beyond is a one hour on-line training program with an exam at the end. The pass rate is 100% (unlimited re-tests).

It will be FREE to businesses in the Hotel, Restaurant and Retail industries until June 1, 2021 – and available for a small fee to other businesses.

To learn more, click here to visit MTEC’s website.